A Tech Support Partner for Your Community
Helping seniors stay connected, confident, and safe with technology — so they can get more from the life your community provides.
Get in TouchThe Residents Who Ask for Help...and the Ones Who Don't
Every community has residents who struggle with technology, though many never mention it. They miss video calls with grandchildren because they can't figure out FaceTime. They skip the patient portal because the login screen is confusing. They struggle with tax filings, SSA issues, online banking. They don't ask, because they don't want to be a bother — or because they don't know help exists. Red Balloon reaches those residents. We provide patient, personalized tech support designed specifically for older adults — on their devices, at their pace, in plain English. No jargon. No judgement. Just real help from people who understand.
What We Offer Your Community
🎈 One-on-One Support
Personalized sessions for device setup, troubleshooting, video calling, online safety, and more.
🎈 Group Workshops
Interactive sessions on popular topics like scam prevention, smartphone basics, streaming TV, and staying connected with family.
🎈 Health Tech Guidance
Help residents access telehealth, patient portals, medication reminders, and health-tracking apps with confidence.
🎈 Smart Home & Connectivity
WiFi troubleshooting, voice assistants, streaming setup, and accessibility configurations tailored to each resident.
Help the Helpers: A Self-Service Tool for Your Staff
Your nurses, aides, and activity staff are often the first people residents turn to with tech questions. But Googling 'how to fix WiFi on iPad' rarely leads to a clear, senior-friendly answer. Red Balloon is developing a self-service support tool designed specifically for non-technical staff in senior living communities. It provides step-by-step, plain-English troubleshooting guidance powered by AI — purpose-built for the devices and issues seniors actually encounter.
What it means for your staff:
- Handle quick tech questions confidently
- Free up time for actual caregiving
- Become an even more trusted resource
What it means for your residents:
- Faster help from someone they already trust
- Less frustration with everyday tech
- A clear path to deeper support when needed
Partnership Options
Resident Benefit
Offer Red Balloon as an amenity. We handle scheduling and billing directly with residents.
Community Partner
Scheduled on-site hours for residents. "Tech Day" and workshops on popular topics. Volume-based pricing.
Full Integration (coming soon)
Dedicated support hours, staff self-service tool access, and co-branded materials for your community.
Let's talk about how Red Balloon can serve your community.
Get in Touch